Refund Policy for Paper & Porch

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At Paper & Porch, we strive to deliver high-quality AI automation tools and services for landlords and property managers. If you're not completely satisfied with your purchase, we’re here to help.

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Digital Services & Subscriptions

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Because our services are delivered digitally, we offer refunds on a case-by-case basis within 7 days of purchase, provided:

• The service has not been fully delivered or completed (e.g., automation setup, background report, or AI assistant deployment).

• You have reached out to us explaining the issue and given us a chance to resolve it.

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Non-Refundable Items

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• Completed tenant background checks and reports

• One-time setup fees for custom automations

• Services already fully rendered

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Subscriptions & Cancellations

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You may cancel your subscription at any time. Upon cancellation:

• You’ll continue to have access to your plan until the end of the billing cycle.

• We do not offer partial refunds for unused time.

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How to Request a Refund

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To request a refund, contact us at support@paperandporch.com with your name, purchase details, and reason for the request. We aim to respond within 2 business days.

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Questions?

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We’re here to make it right. If you’re unsure whether you're eligible for a refund, just email us — we’re happy to help.